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FAQs

Where can I find the link to hotel reservations?
The link to hotel reservations will be in the registration (badge) confirmation email. You will not receive the link until your registration is submitted with payment.

I don’t have a credit card, how do I register?
Contact the person responsible for paying your registration fees. They will need to register you or apply for a payment Token if they are paying for 5 or more individuals.

I need to reset my login or password.
Registration does not require a login. If you are having trouble logging in to your MHSRS account, go to https://mhsrs.amedd.army.mil/SitePages/PR.aspx for assistance.

What is a Token?
Tokens are unique codes issued by the MHSRS badge registration manager for groups of 5 or more individuals.

I need to pay for a group of individuals and I don’t want to give them my credit card number. What do I do?
1. Either apply and distribute a Token (see Registration Information) or;
2. Register all group members yourself and send the individuals their registration confirmations.

I am presenting a poster or session at MHSRS. Do I have to pay?
Yes, a large percentage of individuals at the symposium are presenting a poster or session of some type. Everyone must register at the appropriate rate in order to present your material. A one-day registration fee is available if you will not participate in anything other than your presentation.

How do I submit my poster or oral presentation to MHSRS?
All presenters (poster and oral) will receive a letter with directions and links to upload their presentations. Further information about this process can be found here:
Poster Presenters – https://www.mhsrs.net/present-learn/poster-presenter-guidelines/
Oral Presenters – https://www.mhsrs.net/present-learn/session-presenter-guidelines/

I am retired. What is my fee?
If a federal government does not currently employ you, your fee is $650 for the full symposium and $435 for one day.

How do I change my registration?
Click on the link to changes in your registration confirmation email or go click on the button to “Register Now” and then click on the button to “Change an Existing Registration”.

How do I change my hotel reservation?
Click on the link to modify your reservation in your confirmation email. The hotel does not accept telephone calls. Deposits will be taken on August 5th for all reservations.
Gaylord cancellation policy requires guests to cancel their room 3 days prior to arrival for a full refund.

What is a CAC card?
The Common Access Card (CAC) is the standard ID card for active uniformed service personnel, Selected Reserve members, Department of Defense civilian employees and eligible contractor personnel. It is the primary card used to grant physical access to installations, buildings and controlled spaces, and logical access to Department of Defense computer networks and systems. You must present an appropriate CAC card when you check in to registration and the hotel to validate a government rate.

Will there be meals provided at this year’s conference?
Yes. Breakfast and lunch will be provided daily Monday – Thursday with a box lunch being provided on the last day.

How do I find the agenda? Can I get a printable copy of it?
The full (printable) agenda can be accessed on our website here.
There will also be a mobile app this year with a full agenda and searchable database for all your conference needs so stay tuned!!!

What hotels will provide shuttle service to the Gaylord?
There will be morning and evening shuttle services provided between the Marriott Village properties which include the Marriott Courtyard, Fairfield Inn & Suites, and the Spring Hill Suites. Shuttles run approximately every 15 minutes. Travel time is between 15 – 25 minutes.

Shuttle Schedule

Sunday Monday Tuesday Wednesday Thursday
AM 0530-0900 0530-0900 0530-0900 0530-0900
PM 1330-1930 1700-2200 1700-2200 1700-1900 1200-1600

Will there be babysitting services provided at MHSRS?
You can find out more about Concierge services at the Gaylord Palms, including babysitting services by emailing: ELEORLGP@EXPEDIA.COM or calling 407-586-2236

What is the closest printer to the conference?
The FedEx Office is centrally located across from the “Jump for Joy” dolphin fountain in the Convention Center. Shipping, faxing, parcel services, copying and office equipment rentals are right at hand. Open every day, 7am to 7pm.

What if I need to cancel my attendance to MHSRS?
Registrants who are unable to attend may substitute another person. In the event no substitution can be made, a refund will be issued minus a $50 processing fee through 31 July.
Requests received after 31 July as well as paid registrants who fail to send a substitute or do not attend the conference forfeit their entire registration fee.

Do Presenters have to pay for registration, or do they get a complimentary Badge?
All presenters must register and pay the published rates.

Do I get a discount if I attend a CME course while at the conference?
There are no discounts for seeking CME credit. All attendees must register and pay the published rates.

Do I need a CAC card to attend MHSRS?
A CAC card is not required to attend. MHSRS requires specific types of CAC cards to qualify for the $450 rate and per diem rates for the hotel, but any government-issued photo ID (driver’s license, passport, etc) is acceptable to check in and pick up your badge if you are registering at the $650 rate.